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ezychat.io vs the WhatsApp Business app
The WhatsApp Business app is free and excellent for one person replying by hand. ezychat.io connects your number to the WhatsApp Business API so a whole team, and an AI employee, can answer from one inbox.
Facts checked on 18 October 2026 from each company's own website. Tell us if something has changed.
Side by side
| Compared | ezychat.io | The WhatsApp Business app |
|---|---|---|
| Price | Free RM0, Growth RM249, Professional RM699, Scale RM1,499 a month | Free |
| Who replies | Your whole team on their own logins, plus an AI employee | Whoever holds the phone or one of up to four linked devices |
| Chat ownership | Every chat assigned to one person | Shared by every device, no assignment |
| Where history lives | In ezychat, kept when a phone is lost or staff leave | On the phone and its backups |
| Automation | An AI employee that answers from your documents | Greeting and away messages, quick replies |
| Other channels | Instagram, Messenger and web chat in the same inbox | WhatsApp only |
| Meta message fees | Charged per message by Meta, to your own account | None in the app |
When the WhatsApp Business app is the better choice
- One person answers every chat, mostly during working hours.
- You want to spend nothing, and a lost phone would be an inconvenience rather than a disaster.
- Greeting and away messages cover what customers ask after hours.
When ezychat.io fits better
- Several people answer customers and you need to know who owns each chat.
- Customers message at night and you want them answered with real prices.
- Your chat history is where your deals are, and it cannot live on one phone.
Sources
- WhatsApp blog: One WhatsApp account, now across multiple phones · checked 18 October 2026
- Meta for Developers: WhatsApp Business Platform pricing · checked 18 October 2026
- ezychat.io pricing
ezychat.io wrote this comparison and has an obvious interest in it. We've tried to be fair and to say where the other product is the better choice.
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