For businesses that sell on WhatsApp
Customers message at midnight. Your AI employee answers in seconds.
From your own price list, in Bahasa Malaysia, English or Chinese. When it isn't sure, your team takes over.
Free plan · No card · Prices in RM
Without ezychat
Lead lost by morning.
With ezychat
Site visit booked at 11:48 PM.
Sound familiar?
Every one of these has an answer in ezychat.
AI employees
Answers like your best staff.
Knows when to stop.
It only says what your documents say. Every reply is checked against your price list and policies before it goes out. When they don't cover the question, it hands the chat to a person instead of guessing.
PDFDelivery policy.pdf
Klang Valley: RM10, next working day.
Seremban: RM15, 2 working days.
Johor Bahru: RM25, 3 working days.Do you deliver to Seremban?
Yes! Seremban is RM15 and arrives in 2 working days.
Grounded in your documents. Upload PDFs, Word, Excel, CSV or a photo of your price list. It answers only from what you give it.
Boleh book Sabtu petang?
请问你们周日有开吗？
Can deliver to Klang or not?
சனிக்கிழமை திறந்திருக்கிறீர்களா?
Bahasa, English, 中文, தமிழ். It replies in the language your customer writes in, from the languages you allow.
Decline Confirming a diagnosis
Ask a person Discounts beyond your price
Ask a person Refunds outside your policy
Never promise Guaranteed results
Deflect Politics, religion and race
Guardrails for your industry. Clinic, property, retail, education and six more presets set what it must never promise. You can change every rule.
- Draft reply · waiting for approval
Yes, Saturday 10 AM or 2 PM works for our designer. Which do you prefer?
Edit ApproveStarts with drafts. It writes each reply and your team approves it. Switch it to reply on its own when you trust it.
Can give 20% discount if I sign this week?
Thanks for your message — I'm bringing in a member of our team, who'll reply here shortly.
Handed to your sales team · discount request
Hands over, with the whole story. Discounts, complaints and anything outside your documents go to the right person on your team.
- 0:14
Got it: a 10 ft L-shaped kitchen with an island. Our package starts from RM18,800. Shall I book a free site visit?
Voice notes and photos. On paid plans it understands a voice note or a photo of what the customer wants, then answers.
One place for the whole sale
Every module you need. Nothing you don't.
Example data. Names and amounts are illustrative.
Deal Rooms
Big deals close in a group chat. Now you'll know how the client feels.
Each qualified lead can get a WhatsApp group with your consultant and designer. People close the deal and the AI never posts. It reads every message and warns your team when a client turns Red.
Learn about Deal Rooms ›Today Wednesday already. Still waiting for the quotation.
Broken promise −4Honestly not happy. Other company sent theirs in one day.
Dissatisfaction expressed −2Example conversation. Tags and weights are yours to set.
Rules that fit your industry, from day one.
Each one starts your AI employee with guardrails for what it must never promise and what needs a person.
How it works
Four steps. No developer needed.
Connect your channels
WhatsApp on the official API with your own business account, plus Instagram, Messenger and a chat box for your website.
Upload what you know
Your price list, FAQs and policies: PDF, Word, Excel, CSV, text or a photo.
Hire an AI employee
Pick a role and your industry. Set its tone, its languages and what it must never promise.
Test it, then publish
Chat with it privately first. Publish when you're happy; every version is kept.
It only says what your documents say.
Before any reply goes out, ezychat checks it rests on your own documents. If they don't cover the question, it hands the chat to your team before writing a word.
- Step 1 Question "How much for a 10 ft kitchen?"
- Step 2 Looks it up Finds the passages in your documents
- Step 3 Writes A reply that rests on those passages
- Step 4 Checks Against the passages and your guardrails
Covered by your documentsIt sends the reply, or holds it for approval while you're in draft mode.
Not covered, or not allowedIt tells the customer a person will reply, and hands the chat to your team.
The night shift
You're closed 114 of 168 hours a week. Your AI employee isn't.
Set your opening hours. Every grey hour on the dial is an hour when a customer's message waits for the morning.
Your customers trust you. Their data stays yours.
No training on your chats
Our AI providers don't train their models on your conversations, under their commercial terms.
Hosted in Singapore
Your data lives on AWS in Singapore. AI processing by our US providers is listed in our privacy policy.
Walled off
Each business is isolated at the database row, and important changes are kept in an audit trail.
Written for PDPA
Malaysia's PDPA 2010 as amended in 2024, and Singapore's PDPA 2012. Turn the AI off at any time.
Which plan is right for you?
Pay for the customers who message you, never per reply.
Free
RM0/mo
30 active customers a month
Inbox, AI employee, Leads
Start freeGrowth
RM249/mo
200 active customers a month
Adds Deal Rooms and client happiness
Start freeProfessional
RM699/mo
700 active customers a month
Adds Booking and Orders
Start freeScale
RM1,499/mo
1,600 active customers a month
Adds Document collection
Start free
No ezychat charge per AI reply. Meta's WhatsApp fees, where they apply, are billed to you by Meta with no markup.
Compare all plans and estimate your bill ›Questions, answered
Can't find yours? Ask us.
Is there really a free plan?
Yes. The Free plan has no time limit and needs no card. It covers 30 active customers a month, 2 seats, one AI employee and one channel. Upgrade when you need more.
Do I need the WhatsApp Business API?
For WhatsApp, yes. ezychat connects through Meta's official WhatsApp Business Platform on your own business account, and you set it up yourself with Continue with Meta. A number that is in the WhatsApp Business app today has to be removed from the app first. Instagram, Messenger and web chat don't need it.
What happens when the AI doesn't know?
It doesn't guess. If your documents don't cover the question, or your guardrails say a person must decide, such as a discount or a refund, it tells the customer someone will reply and hands the chat to your team with the whole conversation.
Will it make things up?
It's built not to. A reply has to rest on passages from your own documents, and one that doesn't is held back. Sensitive topics get a second check. New AI employees start with drafts, so your team approves replies until you trust it.
Which languages does it speak?
Bahasa Malaysia, English and Chinese, plus Tamil, Bangla and Hindi. It replies in the customer's language, from the languages you allow.
What does Meta charge for WhatsApp?
Meta bills its WhatsApp message fees straight to your own WhatsApp Business Account. Rates depend on the type of message and the customer's country, and Meta publishes them on its pricing page. ezychat adds no markup and never charges per AI reply.
Is my customer data safe?
Your data is hosted on AWS in Singapore, each business is isolated at the database row, and our AI providers do not train on your conversations. The service is written for the Malaysian and Singapore PDPA. Read how we protect it.
Can I turn the AI off?
Yes, at any level. Step in on one conversation, turn the AI off for one customer, pause every AI reply at once, or run with AI off entirely. Your team keeps working in the same inbox.
Tonight's enquiries,
answered tonight.
Free plan · No card · No time limit