AI employees
An AI employee that knows your business.
Hire one for sales, support or reception. It answers from your own documents in your customer's language, follows your rules, and hands over the moment it should.
Included on every plan
Example data. Names and amounts are illustrative.
The problem
How ezychat fixes it
It answers like your best staff.
An ezychat.io AI employee is an AI agent for customer chats that answers only from the documents you give it, follows your industry's guardrails, and hands the chat to a person when it should.
Grounded in your documents
Price lists, FAQs and policies as PDF, Word, Excel, CSV, text or photos. If your documents don't cover a question, it hands over instead of guessing.
Guardrails for your industry
Ten presets, from clinics to property, set what it must never promise and what needs a person. Politics, religion and race are off-limits by default.
Drafts first, then on its own
It starts by writing drafts your team approves. Switch it to reply on its own when you trust it. Guardrails apply either way.
The hours you choose
Always on, business hours only, or after hours only, so it covers the nights and weekends your team can't.
Your customer's language
Bahasa Malaysia, English and Chinese, plus Tamil, Bangla and Hindi. It replies in the language the customer writes in.
Test it, then publish
Chat with it privately, with nothing reaching customers. Publish when you're happy. Every version is kept.
Guardrails, by industry
What it will never do, decided before it says a word.
Pick your kind of business when you hire, and these rules are set for you. Every employee also steers away from politics, religion and race. Change any rule afterwards.
| Industry | Needs a person, or declined | Never promises |
|---|---|---|
| Retail & e-commerce |
| Full refund, Lifetime warranty |
| Food & beverage |
| Guaranteed delivery time, Free meals |
| Clinic & healthcare |
| Guaranteed results, Painless treatment |
| Beauty & wellness |
| Guaranteed results |
| Education & training |
| Guaranteed pass, Guaranteed placement |
| Travel & tourism |
| Guaranteed visa approval |
| Property & real estate |
| Guaranteed loan approval |
| Automotive |
| Same-day repair guaranteed |
| Legal & professional |
| Guaranteed case outcome, No win no fee |
| Services & other |
| Same-day service guaranteed |
When ordering is switched on, every employee also asks your team before discounts beyond the stated price and bulk or wholesale pricing.
How it works
Hire
Pick a role and your kind of business.
Teach
Upload your price list, FAQs and policies.
Test and publish
Try it privately, then put it on your channels.
What a handover looks like
"Can give 20% discount?" is not its call. It tells the customer a member of your team will reply shortly, and the chat lands with the right person, with everything said so far.
How many AI employees can I have?
Free includes one, Growth two, Professional six and Scale twelve. Each has its own role, documents and channels.
Is there a charge per AI reply?
No. ezychat never charges per reply. Plans are priced by active customers a month. Meta bills its own WhatsApp message fees to your business account, with no markup from us.
What can it learn from?
PDF, Word, Excel, CSV, text and Markdown files, images such as a photo of your menu, and text you type in. Storage grows with your plan.
Does it understand voice notes?
On paid plans it can transcribe voice notes and understand photos, then answer. You can switch that off per employee.
Try AI employees free.
Free plan · No card · No time limit