Shared inbox
Every channel. One inbox. Your whole team.
WhatsApp, Instagram, Messenger, web chat and the comments on your posts land in one queue. Each teammate signs in as themselves, and every chat has an owner.
Included on every plan
Example data. Names and amounts are illustrative.
The problem
How ezychat fixes it
Everyone works the same queue.
The ezychat.io shared inbox puts WhatsApp, Instagram, Messenger, web chat and social comments in one queue that your whole team works from, each person on their own login.
One queue for everything
Direct messages and the comments under your Facebook and Instagram posts arrive in the same place. Filter by messages, rooms or engagement.
A login for every teammate
Each person signs in as themselves, with a role that sets what they can see and do. No shared passwords, no shared phone.
Every chat has an owner
Assign conversations, hand them between teammates, and step in on anything the AI is handling.
Back in touch after 24 hours
When WhatsApp's 24-hour window closes, send an approved template from the inbox. Their reply opens a new window.
How it works
Connect your channels
WhatsApp, Instagram, Messenger and a website chat box.
Invite your team
Each teammate gets their own login and role.
Work one queue
Assign, reply, and hand back to the AI.
With your AI employee
Your AI employee answers first. When it hands over, the chat lands with the right person and the whole conversation. One tap hands it back.
How many people can use the inbox?
Free includes 2 seats, Growth 8, Professional 15 and Scale 30. Extra seats are RM25 a month each.
Does it include Facebook and Instagram comments?
Yes. Connect a Facebook Page or Instagram account as a social account and the comments on your posts arrive in the inbox, where you can reply, hide or delete them.
Can I still reply from my phone?
You reply from ezychat in the browser on any device. Your WhatsApp number runs on the official API, so it no longer lives in the phone app.
Try Shared inbox free.
Free plan · No card · No time limit