Retail and online sellers
"Ada stok?" answered from your catalogue, any hour.
Your AI employee answers stock, price and delivery questions from your catalogue, takes the order in the chat, and leaves refunds and exceptions to your team.
Sound familiar?
How it plays out
A night with ezychat.
For shops and online sellers, ezychat.io answers product and delivery questions from your catalogue, takes orders in WhatsApp, Instagram or Messenger, and queues them for your team to confirm.
- 11:20 PM
A shopper asks on Instagram if the linen shirt comes in XL. The AI checks your catalogue.
- 11:21 PM
It quotes the price and delivery to Penang and takes the order.
- 11:21 PM
The order waits in To confirm for your team in the morning.
- Next week
The shopper asks for a refund outside your policy. The AI hands it to your team, as your rules say.
Illustrative example. Names and prices are not real.
Guardrails · Retail & e-commerce
What your AI employee will never do.
These rules are set the moment you hire with the Retail & e-commerce preset. Change any of them, or add your own.
Needs a person, or declined
- Refunds or returns outside the stated policyAsk your team first
- Free shipping or delivery exceptionsAsk your team first
- CompetitorsPolitely deflect
Never promises
- Full refund
- Lifetime warranty
Always steers away from
Politics, Religion, Race
Asks the customer for
- Name
- Phone number
- Delivery area
What you'll use
- Orders and catalogue Quotes from your catalogue and takes orders in the chat. Professional and Scale
- AI employees Answers stock, size and delivery questions. Every plan
- Marketing Studio Posts new arrivals and answers "how much?" comments. Every plan
- Shared inbox WhatsApp, Instagram and Messenger in one queue. Every plan
Questions
Will the AI promise refunds?
No. Under the retail preset, refunds outside your stated policy and delivery exceptions go to your team, and it never promises a full refund or a lifetime warranty.
Does it take payment?
No. It takes the order; your team confirms it and handles payment the way you do today.
Which plan includes orders?
Professional and Scale.
Hire your first AI employee tonight.
Free plan · No card · No time limit