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ezychat.io vs respond.io
respond.io is a mature omnichannel platform headquartered in Kuala Lumpur, built for teams that run conversations across many channels at scale. ezychat.io is a Malaysian AI agent and shared inbox with ringgit pricing, a free plan and WhatsApp group deal rooms.
Facts checked on 18 October 2026 from each company's own website. Tell us if something has changed.
Side by side
| Compared | ezychat.io | Respond.io |
|---|---|---|
| Price on the website | Free RM0, Growth RM249, Professional RM699, Scale RM1,499 a month | Starter US$79, Growth US$159, Advanced US$279 a month; Enterprise on request |
| Currency | Ringgit | US dollars |
| Free plan | Yes, RM0, no card, no time limit | No; 7-day free trial, no card needed |
| Users included | 2, 8, 15 or 30 seats | 5 on Starter, 10 on Growth and Advanced, more at extra cost |
| What is metered | Active customers a month (30 to 1,600), never per AI reply | Monthly active contacts, from 1,000 on Growth and Advanced |
| WhatsApp fees | Billed by Meta to your own WhatsApp Business Account, no markup | Not included in any subscription; topped up as WhatsApp credit |
| WhatsApp group deal rooms | Yes, Deal Rooms with client sentiment | No product page found |
When respond.io is the better choice
- You run many channels at high volume and want a long-established platform built for scale.
- You have thousands of active contacts a month and a small team, where respond.io's contact allowance goes further.
- You need custom enterprise pricing and terms.
When ezychat.io fits better
- You want to start free, in ringgit, and pay by active customers.
- You want AI that answers only from your documents and hands over instead of guessing.
- Big deals close in WhatsApp groups, and you want to see how each client feels.
Sources
- respond.io pricing · checked 18 October 2026
- ezychat.io pricing
ezychat.io wrote this comparison and has an obvious interest in it. We've tried to be fair and to say where the other product is the better choice.
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Try ezychat.io free, side by side.
Free plan · No card · No time limit