WhatsApp Business auto reply messages in BM, English and Chinese

The WhatsApp Business app can answer for you in three ways: a greeting message for new customers, an away message for when you’re closed, and quick replies you send with a shortcut. Below are ready-to-use versions in Bahasa Malaysia, English and Chinese. Copy them, change the details, or make your own with our free auto-reply generator.

Where to find them

In the WhatsApp Business app, open Settings, then Business tools. You’ll see Greeting message, Away message and Quick replies.

• Greeting message is sent to customers who message you for the first time, or after a long gap.
• Away message is sent while you’re away. You can send it always, on a custom schedule, or outside your business hours.
• Quick replies are saved messages. Type / and a shortcut word to send one.

Greeting messages

Bahasa Malaysia

Terima kasih kerana menghubungi [Nama Kedai]! Kami akan membalas secepat mungkin. Senarai harga kami: [pautan]

English

Thanks for messaging [Business name]! We’ll reply as soon as we can. Our price list: [link]

中文

感谢您联系[商家名称]！我们会尽快回复您。价格表请看：[链接]

All three in one message

Terima kasih kerana menghubungi kami! / Thanks for messaging us! / 感谢您的讯息！ Kami akan membalas secepat mungkin. We’ll reply soon. 我们会尽快回复。

Away messages

Bahasa Malaysia

Terima kasih atas mesej anda. Kami kini di luar waktu operasi (Isnin–Sabtu, 9 pagi–6 petang). Kami akan membalas esok pagi.

English

Thanks for your message. We’re closed right now (Mon–Sat, 9 AM–6 PM). We’ll reply first thing tomorrow.

中文

感谢您的讯息。我们目前已休息（星期一至六，早上9点至傍晚6点），明天一早会回复您。

Quick replies worth saving

Tips that make auto replies work

• Say when you’ll reply. “Tomorrow morning” is better than “soon”.
• Give something useful now. A price list link or your opening hours answers half the questions on its own.
• Keep it short. Two or three lines. Customers read the first line.
• Match your customers’ language. If most write in Bahasa Malaysia, lead with it.
• Don’t promise what you can’t keep. “We reply within 5 minutes” at midnight is a broken promise.

When auto replies aren’t enough

Greeting and away messages are fixed text. They can tell a customer you’ll reply tomorrow, but they can’t tell them the price of a 10 ft kitchen, whether Saturday is free, or if you deliver to Seremban. By morning, many customers have asked someone else.

That’s the job of an AI agent. On the WhatsApp Business API, ezychat.io’s AI employee answers those questions at midnight from your own documents, in the customer’s language, and hands the chat to your team when it should. See how it works, or compare the app and the API.