Data Deletion Instructions

When you message a business that uses ezychat over WhatsApp, Messenger, or Instagram, we store, on that business's behalf:

• Your channel identifier (the phone number or Meta-assigned ID your account uses on that platform)
• Your display name, as shown to us by the channel
• The content of your conversation with the business (messages, media, and timestamps)
• AI-derived attributes (e.g., inferred intent or sentiment) used to help the business's agents prioritise replies

The business you are messaging is the data controller for this information — they decide what it's used for. We (ezychat, a product of GlocAI Sdn Bhd) act as their data processor, storing and processing it on their instructions. See our Privacy Policy for the full detail on this relationship.

There are two ways to request that we delete your data:

Option A — Remove ezychat via Meta: If you no longer want a business to reach you through ezychat, you can remove the app's access from your Facebook or Instagram account settings (Settings → Apps and Websites → remove the business's app). Meta notifies us automatically when you do this, and our systems delete your contact record, conversation history, and messages without any further action from you.

Option B — Email our Data Protection Officer: Email Halif Hamzah at halif.hamzah@glocai.com with:

• The channel you used to message the business (WhatsApp, Instagram, or Messenger)
• The identifier you messaged from (your phone number, or the username/handle on that channel)
• The name of the business you messaged, if you know it

We will verify the request and locate your data across every business account where it appears, then delete it.

Once a deletion request is verified, we permanently remove your contact record, channel identities, conversations, and messages from our active systems, in every business account where you appear as a contact. Backup systems may retain data briefly for disaster recovery, but it is purged within 30 days of the request.

Deletion via the Meta method above is typically completed automatically, within minutes of Meta notifying us. Deletion requests sent by email are completed within 30 days.

If you removed ezychat through Facebook or Instagram (Option A above), Meta may show you a confirmation code and a status link on our behalf. You can use that link at any time to confirm your deletion request was received and completed — no login or personal information is required to check it.

ezychat.io is a product of GlocAI Sdn Bhd. For questions about this page or your data, contact our Data Protection Officer, Halif Hamzah, at halif.hamzah@glocai.com.