<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"><channel><title>ezychat.io blog</title><description>WhatsApp for business in Malaysia, in plain English: Meta fees, AI agents, team inboxes and PDPA.</description><link>https://ezychat.io/</link><language>en-my</language><item><title>AI agent vs chatbot: what a Malaysian business should actually buy</title><link>https://ezychat.io/blog/ai-agent-vs-chatbot/</link><guid isPermaLink="true">https://ezychat.io/blog/ai-agent-vs-chatbot/</guid><description>A chatbot follows a script; an AI agent understands the question and answers from your documents. How they differ, where each goes wrong, and what to look for.</description><pubDate>Sun, 18 Oct 2026 00:00:00 GMT</pubDate><category>ai-agents</category></item><item><title>How to build a WhatsApp AI agent that answers only from your documents</title><link>https://ezychat.io/blog/whatsapp-ai-agent-that-answers-from-your-documents/</link><guid isPermaLink="true">https://ezychat.io/blog/whatsapp-ai-agent-that-answers-from-your-documents/</guid><description>How grounding keeps a WhatsApp AI agent to your own price list and policies, why it should hand over instead of guessing, and how to set one up in ezychat.io.</description><pubDate>Sun, 18 Oct 2026 00:00:00 GMT</pubDate><category>ai-agents</category></item><item><title>Interior design and renovation: following up quotations on WhatsApp</title><link>https://ezychat.io/blog/follow-up-renovation-quotations-on-whatsapp/</link><guid isPermaLink="true">https://ezychat.io/blog/follow-up-renovation-quotations-on-whatsapp/</guid><description>Renovation clients judge you by how fast you reply. How ID and renovation firms in Malaysia can follow up quotations on WhatsApp without losing the client.</description><pubDate>Sun, 18 Oct 2026 00:00:00 GMT</pubDate><category>sales-operations</category></item><item><title>Several staff on one WhatsApp number: four ways compared</title><link>https://ezychat.io/blog/multiple-staff-one-whatsapp-number/</link><guid isPermaLink="true">https://ezychat.io/blog/multiple-staff-one-whatsapp-number/</guid><description>Sharing a phone, linked devices, WhatsApp Web or a shared inbox on the API. Four ways to let several staff answer one WhatsApp number, and what each costs you.</description><pubDate>Sun, 18 Oct 2026 00:00:00 GMT</pubDate><category>sales-operations</category></item><item><title>WhatsApp Business app vs WhatsApp Business API: which do you need?</title><link>https://ezychat.io/blog/whatsapp-business-app-vs-api/</link><guid isPermaLink="true">https://ezychat.io/blog/whatsapp-business-app-vs-api/</guid><description>The WhatsApp Business app suits one person replying by hand; the API suits a team, automation and AI. How they differ on cost, staff, chats and set-up in Malaysia.</description><pubDate>Sun, 18 Oct 2026 00:00:00 GMT</pubDate><category>whatsapp-platform</category></item><item><title>WhatsApp Business auto reply messages in BM, English and Chinese</title><link>https://ezychat.io/blog/whatsapp-business-auto-reply-messages/</link><guid isPermaLink="true">https://ezychat.io/blog/whatsapp-business-auto-reply-messages/</guid><description>Ready-to-use WhatsApp Business greeting, away and quick reply messages in Bahasa Malaysia, English and Chinese, how to set them up, and when to move beyond them.</description><pubDate>Sun, 18 Oct 2026 00:00:00 GMT</pubDate><category>growth</category></item><item><title>WhatsApp replies are no longer free: Meta&apos;s 1 October 2026 change</title><link>https://ezychat.io/blog/whatsapp-business-api-pricing-malaysia/</link><guid isPermaLink="true">https://ezychat.io/blog/whatsapp-business-api-pricing-malaysia/</guid><description>From 1 October 2026 Meta charges per message for WhatsApp service replies. What changed, what is still free, and what it means for a Malaysian business.</description><pubDate>Sun, 18 Oct 2026 00:00:00 GMT</pubDate><category>whatsapp-platform</category></item><item><title>Your WhatsApp got banned: what to do now, and next time</title><link>https://ezychat.io/blog/whatsapp-banned-what-to-do/</link><guid isPermaLink="true">https://ezychat.io/blog/whatsapp-banned-what-to-do/</guid><description>Your WhatsApp Business number was banned. How to request a review, what usually triggers a ban, and how to stop losing your customer chats the next time.</description><pubDate>Sun, 18 Oct 2026 00:00:00 GMT</pubDate><category>sales-operations</category></item></channel></rss>